Frequently Asked Questions
About draemjili

draemjili requires one valid government-issued ID for KYC verification. Accepted documents include:

• Philippine National ID
• Passport
• Driver's License
• SSS ID or GSIS ID
• Voter's ID
• PRC ID

Make sure the document is clear, not expired, and shows your full name and date of birth. Verification typically takes 24-48 hours.

Click Forgot Password on the draemjili login page. Enter the email address or mobile number associated with your account, and we'll send you a password reset link. Follow the instructions in the email or SMS to create a new password. If you don't receive the reset link within a few minutes, check your spam folder or contact our 24/7 support team for assistance.

No. draemjili's Terms & Conditions strictly prohibit multiple accounts. Each player is allowed one account only. Creating duplicate accounts may result in account suspension, forfeiture of bonuses, and confiscation of winnings. If you've accidentally created a second account, contact our support team immediately to resolve the issue.

The minimum deposit at draemjili is ₱100 for most payment methods including GCash and PayMaya. Bank transfers may have a slightly higher minimum of ₱500 depending on your bank. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are instant — your draemjili balance is updated in real time as soon as the transaction is confirmed. Bank transfers typically take 15 to 30 minutes during business hours, though some transfers may take up to 2 hours depending on your bank. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

draemjili does not charge any fees for deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside draemjili's control.

Withdrawal processing times at draemjili are as follows:

• GCash / PayMaya: 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 5 business days

All withdrawals go through a security review before being released. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer to process.

The minimum withdrawal at draemjili is ₱200. Maximum withdrawal limits depend on your account verification level and the payment method used. Standard verified accounts can withdraw up to ₱50,000 per day via GCash or PayMaya. Higher limits are available for fully verified accounts — contact support for details.

Common reasons for withdrawal rejection at draemjili include:

• Incomplete KYC verification
• Unmet bonus wagering requirements
• Withdrawal amount below the minimum threshold
• Mismatched account details (name on draemjili account vs. bank/e-wallet)
• Suspected fraudulent activity or security flag

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team if you need clarification or assistance resolving the issue.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place bets totaling ₱10,000 before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes, you can forfeit an active bonus from your draemjili account settings under Bonuses → Active Bonuses → Forfeit. Be aware that forfeiting a bonus will also remove any winnings generated from that bonus. Once forfeited, the bonus cannot be reclaimed. If you're unsure whether to forfeit, contact our support team first for guidance.

Yes! draemjili regularly offers reload bonuses for existing players, as well as a loyalty rewards program where you earn points for every real-money wager. Points can be exchanged for bonus credits, free spins, or other rewards. Special promotions are also available during Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the promotions section of your draemjili account for the latest offers.

Yes. All games on draemjili use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our RNG systems are regularly audited by independent testing agencies. Live casino games are streamed in real time from professional studios, providing full transparency. draemjili is committed to fair play for all Filipino players.

Absolutely. draemjili is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download anything. The draemjili platform is designed mobile-first, so the experience on your smartphone is smooth, fast, and visually rich — whether you're in Makati, Quezon City, or anywhere in the Philippines with a stable internet connection.

If you suspect unauthorized access to your draemjili account, take these steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication (2FA) if not already active
• Contact draemjili support to temporarily freeze your account
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and assist you in securing your account. Never share your password or OTP with anyone — draemjili staff will never ask for your password.

Yes. draemjili strongly recommends enabling two-factor authentication on your account. With 2FA active, you'll need to enter a one-time PIN (OTP) sent to your registered mobile number or email every time you log in from a new device. This adds a critical extra layer of security to your draemjili account. You can enable 2FA from Account Settings → Security → Two-Factor Authentication.

draemjili provides a full suite of responsible gaming tools. To set limits, go to Account Settings → Responsible Gaming. You can set:

• Deposit limits – Daily, weekly, or monthly caps on how much you can deposit
• Loss limits – Maximum amount you can lose in a given period
• Session time limits – Maximum duration for each gaming session

Limit reductions take effect immediately. Increases require a mandatory 24-hour cooling-off period. For more information, visit our Responsible Gaming page.

If you feel you need a break from gaming, draemjili's self-exclusion tool lets you block access to your account for a period of your choosing — from 30 days up to permanent exclusion. Go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred period. Self-exclusion takes effect immediately. You can also contact our 24/7 support team to request exclusion on your behalf. For additional support, PAGCOR operates a responsible gaming program for Filipino players.

If a game freezes or disconnects during a session, draemjili's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off. If the game cannot be resumed, the round will be settled based on the last recorded game state. If you believe a bet was lost unfairly due to a technical issue, contact our support team with the game name, date, time, and approximate bet amount for investigation.

draemjili offers 24/7 customer support through the following channels:

• Live Chat – Available directly on the draemjili website and mobile platform, the fastest way to get help
• Email – Send your query to our support email (displayed in the footer below) for non-urgent matters

Our support team is fluent in English and Filipino, and is ready to assist players from Manila, Cebu, Davao, Quezon City, and all across the Philippines. Average live chat response time is under 2 minutes.